Ya gotta love Time Warner Cable. And when I say “love” what I really mean is hate.
Their online user interface is totally user unfriendly and basically useless. Even though you’re securely signed in to your account you can’t simply click an icon and add premium services (except HBO!) without going through their chat service — for which you have to wait and wait until an “analyst” is free to chat.
Then, when you tell the “analyst” that you want to add Showtime and Starz to BOTH your tee vee machines you need to give him the serial numbers of both your cable boxes (something that he should already have since they’re in your account profile) and then, after being thanked repeatedly for your patience he still doesn’t get you subscribed properly.
So now, instead of Showtime and Starz being added to BOTH my tee vee machines I’ve got Starz on just one and no Showtime on either.
This is but one of many reasons why people hate TWC as much as they hate Al-Qaeda and the U.S. Congress.